Vacancy Technical Support Engineer
Full-time
Welcome to the world of the perfect coffee experience! At ETNA, it’s all about passion for coffee, sustainability and technology. We set the standard in the business and hospitality sector with a constant focus on the development and quality of our coffee machines. Ready to join our passionate team? We are looking for a: Technical Support Engineer
A day in your new position
You start your day with a good cup of coffee. As you walk to your desk, the phone rings: a (international) customer has a question about the settings of their new coffee machine. You listen, think along with them and offer a solution that makes the machine work perfectly again. During the day, you handle phone calls and emails, helping our customers with a variety of technical questions.
Later that morning, you join a project meeting. Together with colleagues, you discuss improvements for a new product line. Your analyses and insights from malfunction data provide important input for optimising our machines.
After lunch - perhaps a walk with colleagues - a training session is on the agenda. You will welcome a group of service engineers and lead an interactive training session on the maintenance and use of our machines. With your expertise, you’ll make sure they can start work with confidence.
At the end of the day, make a to-do list for the week ahead. This includes creating a service bulletin of a recent field test you performed, preparing an external on-site training session and updating parts and price lists. With a feeling of satisfaction and a smile on your face, you end the working day.
Already keen to join us?
Then apply now! Want to know more about this vacancy? Then read more.
What do we expect from you?
You are customer-oriented and actively listen to our customers’ wishes and needs. With your proactive attitude and keen understanding of how to make connections, you really make a difference. Within a self-organising team, you perform superbly and enthusiastically contribute to joint successes. You have a thorough knowledge of electronics and mechanics and extensive experience in carrying out tests and repairs. In addition to Dutch, you are comfortable in English, and if you also speak German and/or French, that would be a valuable plus.
What can you expect from us?
- At ETNA, you’ll have plenty of room to contribute, both within and outside your field of expertise;
- We challenge you to get the best out of yourself, focusing on personal growth and development;
- You benefit from attractive working conditions, including 27 days’ holiday and 13 days’ WTR;
- We take good care of our employees with fresh fruit, a contribution to your fitness subscription and nice gifts throughout the year;
- Every year, we celebrate our successes together with a festive summer and Christmas drink;
and of course: a delicious cup of coffee is waiting for you every working day!
Apply now!
Are you an enthusiastic Technical Support Engineer looking for a new challenge? Then apply for this great vacancy at ETNA Coffee Technologies in Doetinchem! For more information, please contact our HR Advisor Frederique Grevers.
About ETNA
We understand that coffee is more than just a drink. It’s a moment of peace, energy and connection. That is why we develop coffee machines that simply do what they are supposed to do: deliver reliable performance, without any fuss. Whether you are an entrepreneur, office employee or hospitality professional, our machines are always ready for the perfect cup of coffee.
