Our Technical Support department provides technical support to our customers' technical staff. This support includes providing technical training so that service engineers can find their technical way around our equipment. In addition, this department provides technical support by email and telephone. All these contact moments are registered in the CRM system Super Office. In order to provide good technical support, it’s important that people have the right technical knowledge of our machines.
Chat function
ETNA wishes to bring all this information, which comes from the CRM system, technical documentation and various technical instructions together in a Large Language Model (LLM) and then make it accessible via a Chatbot function. Due to its confidential nature, the LLM should only be available on a local server so it can’t be accessed by external parties. Using the chat function, employees and service engineers can find answers to their questions more quickly.
The chat function will initially only be available to our employees. If this chat function proves successful and is further developed, it is possible that it will also be made available to external partners in the future. In that case, our service engineers could ask questions themselves via the chatbot.
ALREADY KEEN TO JOIN US?
Then apply now! Want to know more about this vacancy? Then read more.
About you:
We are looking for a driven and enthusiastic graduate who has an interest and/or experience in software development, particularly in the field of Artificial Intelligence, the development of chatbots or similar interactive systems.
- You are a higher vocational education (HBO) student in the field of Technical Business Administration or ICT;
- You have a proactive attitude;
- You are motivated and enthusiastic about working with chatbots.
What can you expect from us?
- A high degree of independence, allowing you to gain a lot of practical experience;
- The chance to work in an international company;
- A competitive internship allowance.
Apply now!
Are you an enthusiastic student studying Technical Business Administration/ICT who is looking for a fun and instructive graduate position? Then leave your details below and we’ll get back to you. If you have any questions or would like more information, please contact our Hub Manager, Frankie Liebrand.
About ETNA
We understand that coffee is more than just a drink. It’s a moment of peace, energy and connection. That is why we develop coffee machines that simply do what they are supposed to do: deliver reliable performance, without any fuss. Whether you are an entrepreneur, office employee or hospitality professional, our machines are always ready for the perfect cup of coffee.
