ETNA at Bahia
300 cups of quality and convenience every day
Bahia in Bocholt, Germany, offers a family swimming pool and modern wellness centre. Sebastiaan Kremer, manager for all Bahia hospitality facilities, guides us through the recently completely renovated restaurant in the wellness area. “On an average Sunday, we serve around 300 cups of coffee a day,” says Sebastiaan. "That’s quite a lot, more than many hospitality businesses in the region."
reliability in two locations
Bahia has two ETNA Dorado Premium 10" Medium coffee machines: one behind the bar of the wellness area and one in the self-service restaurant. The wellness area also features an ETNA cup warmer and an ETNA MilkBase Connected Medium, for fresh milk drinks with ease. The self service area near the swimming pool uses topping. “Because of the warm temperatures near the swimming pool, fresh milk is difficult to use here,” Sebastiaan explains.
Coffee culture
in the Netherlands and Germany
Bahia is located in Bocholt, just across the border from the Netherlands. The pool welcomes guests from both countries. Sebastian notices clear differences in coffee choices. “The Dutch – and especially our female Dutch guests – tend to drink latte macchiato and cappuccino. German guests are more likely to go for a regular coffee, such as a café crema. Sometimes with sugar and milk."
Trust as a basis for cooperation
For Sebastiaan, the close cooperation with Imping Kaffee GmbH is very important. Imping Kaffee, official ETNA dealer and like Bahia based in Bocholt, has been a trusted partner for many years. “Even if there is a breakdown or a shortage of products at the weekend, I know that Michael, Authorised Representative at Imping Kaffee GmbH and Managing Director of Genua GmbH, will help us straight away,” says Sebastiaan. “That trust is decisive for me in our cooperation.”
Why Bahia chooses ETNA
For Sebastiaan, several factors were important when choosing a new coffee machine. “The machine has to be long-lasting and work properly and we need a fast response in case there is a malfunction”, he explains. Ease of use also played a major role: Bahia's 52 employees must be able to work with the machine easily. Quick and easy cleaning is decisive here, to avoid downtime.
“What I like about the ETNA machine,” continues Sebastiaan, “is that the cleaning program starts at the touch of a button and runs much faster than with our previous coffee machine.”
Design that enhances the coffee experience
“Guests come here to relax,” says Sebastiaan. This needs to be reflected in their coffee experience and the design of the coffee machine. The ETNA Dorado Premium 10" Medium is a sleek concept, with a cup warmer and a MilkBase in the same style. The size is perfect and the modern, luxurious design fits seamlessly with our new bar, which features a lot of black and steel. The coffee machine completes the picture for our guests."
